Frequently Aksed Questions

• Once payment is received how quickly do you ship the product?

It depends on your order. We need about 10 business days to make the hair in bulk order. It will be very fast: 20kg in 4-5 business days. But frontal and closure take time: 5-7 days more.

• Where is the nearest port to the factory?

We ship worldwide by UPS/DHL, only taking 2-3 business days. Ship from HaNoi International Airport. Besides, we have some agents in Viet Nam to ship to other countries like Nigeria, Kenya, Cameroon, Senegal… to save shipping costs.

• Who do you use for shipping?

We use for shipping: UPS, DHL, FedEx

• Do you have a return policy if the hair quality is not good and how would I send it back?

Yes. We have a warranty policy if the goods are not good. We will receive and repair goods. And there is no refund policy.

• Do you keep enough stock for large orders and quick dispatch?

The raw material is always in stock for 500kg – 1000kg.

• Is hair constantly in stock or purchased/ created when I ordered it?

We only stock raw material, just cut from girls and make wefts and waves when we have ordered. But if you are a big customer and take hair frequently, we can start making your second order right after your first order was shipped.
Besides, now we have a lot of hair in stock in the office which is ready to ship, check with sales members to get it.

• How was this hair sourced?

Raw Hair is bought from the collectors, collectors buy directly from girls’ heads in Viet Nam.

• Was it sourced ethically?

Yes, collectors went around our country to buy it from girls. Who wants to sell.

• What is raw hair?

That is the hair cut directly from girls.

• What is virgin hair?

Is the hair cut directly from girls AND that girls did not do anything with her head before.

• Is the hair mixed with any synthetic fibers or animal hair?

No, our hair is real human hair.

• How can I test the quality of the hair?

You can place a small order to test the hair by yourself before bulk orders.

• How long does your hair last?

3- 5  years, but we have not gotten any complaints about this matter so we can not tell the exact time.

• How are curl patterns created?

Steamed water

• Are any chemicals used during the processing of the hair? If so, how and when?

No.

• How have the nets been removed?

Washed and Dry in the sun

• Do you have the closures that perfectly match the bundles you have?

Yes, all textures will have a closure match with bundles.

• How do you construct the wefts on the bundles?

Yes, all textures will have a closure match with bundles.

• How do you construct the wefts on the bundles?

Machine weft, double weft.

• If the customer can not come to you in person can they video call you as you around the factory?

Yes, we can. Just contact us to arrange the appointment for that.